Reducing Internal Workload by 58% Through Structured Operations Support

Meridian Retail Group

Improving Customer Satisfaction While Cutting Service Costs by 36%

Challenge:
Meridian Retail Group struggled to maintain response times as support demand grew. Hiring additional staff was costly, and fluctuating volumes caused service inconsistencies.

Beliora’s Solution:
Beliora deployed a trained customer support team with clear SLAs, multi-channel handling capacity, and a performance monitoring framework to ensure consistent service quality.

Outcome:

  • Customer satisfaction increased from 82% to 94%
  • Support costs reduced by 36%
  • Response times improved by 52%
    Meridian regained control of their customer experience while lowering the cost of service delivery.